Privacy Policy

1. Who We Are

This website is operated by Modi Kia, an authorised Kia dealer and part of the Gautam Modi Group ("Modi Kia", "we", "us" or "our"). This Privacy Policy explains what personal information we collect when you use this website or contact us through it, how we use and share it, and the choices you have. It is intended to be read in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

By using this website or submitting your details through it, you agree to the collection and use of your information as described in this policy.

2. Information We Collect

Information you give us. When you fill in a form on our website (for example, to enquire about a car, book a test drive, book a service or contact us), we may collect:

• Your name.
• Your mobile number, which we verify using a one-time password (OTP).
• Your email address.
• Your pincode, area or location.
• The car or cars you are interested in.
• Your preferred date and time for a test drive, visit or service appointment.
• Details of your vehicle, such as model and registration number, and the service you need.
• Any message or other information you choose to share with us.

Information collected automatically. When you visit our website, we may collect basic technical and usage information, such as your device and browser type, the pages you visit, and how you reached our website (for example, through a search engine or an advertising campaign).

3. How We Use Your Information

We use your information to:

• Respond to your enquiry and provide the information, quotation or help you asked for.
• Arrange and manage test drives, showroom visits and service bookings.
• Contact you by phone call, SMS, WhatsApp or email about your enquiry or booking.
• Contact you, now or in the future, about related offers, products, events, service reminders and other updates from Modi Kia and Kia.
• Understand how our website and marketing are performing, and improve our website and services.
• Prevent misuse of our website and protect our customers and business.
• Meet our legal and regulatory obligations.

4. Your Consent to Be Contacted

By submitting a form on our website, you consent to Modi Kia and its authorised representatives contacting you by phone call, SMS, WhatsApp or email about your enquiry and about related offers, products, events and services. This consent overrides any registration you may have on the Do Not Call (DNC) or National Do Not Call (NDNC) registry.

You can withdraw this consent at any time by contacting us (see the "Contact Us" section below). Withdrawing consent will not affect anything we did before you withdrew it, and we may still contact you where needed to complete a request you have already made or where the law requires.

5. How We Share Your Information

We may share your information with:

• Kia India and companies within the Gautam Modi Group.
• Finance and insurance partners, where this is relevant to your request.
• Trusted service providers who help us run our website, manage enquiries and communicate with you. They may use your information only to provide these services to us and must keep it confidential.
• Government authorities, courts, regulators or others where we are required or permitted to do so by law, or to protect our rights, our customers or the public.
• A buyer or successor of our business, if all or part of our business is sold, merged or reorganised.

We do not sell your personal data.

6. How We Protect Your Information

We take reasonable technical and organisational steps to protect your personal information from loss, misuse and unauthorised access. However, no method of transmitting or storing information over the internet is completely secure, so we cannot guarantee absolute security.

7. How Long We Keep Your Information

We keep your personal information for as long as it is needed for the purposes described in this policy, or for as long as we are required or permitted to keep it by law.

8. Your Choices and Rights

Subject to applicable law, you may ask us to:

• Tell you what personal information we hold about you.
• Correct or update information that is wrong or incomplete.
• Delete your information, where we are not required to keep it.
• Withdraw your consent, or stop sending you marketing messages.

To make a request, contact us using the details below. We may need to confirm your identity before acting on your request.

9. Cookies and Analytics

Our website may use cookies, browser storage and similar technologies to make the website work, remember your preferences, understand how visitors use the website and measure how our advertising performs. You can control or delete cookies through your browser settings, but some parts of the website may not work properly if you do.

10. Children

Our website is not directed at anyone under 18 years of age, and we do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will take appropriate steps.

11. Links to Other Websites

Our website may link to other websites, such as Kia India or social media platforms. We are not responsible for the privacy practices of those websites, so please read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the "Last updated" date shown at the top. Your continued use of the website after any change means you accept the updated policy.

13. Contact Us and Grievances

If you have any questions, requests or complaints about this Privacy Policy or how we handle your personal information, please contact us:

• Modi Kia (Gautam Modi Group)
• Address: Kalyan - Bhiwandi Rd, Near Mahanagar CNG Station, Sapna Industrial Estate, Pimpalghar, Kalyan, Maharashtra 421302, India
• Email: marketing@modikia.com
• Phone: 82380 89600

We will try to respond to your request or complaint within a reasonable time.